Financial Partners Credit Union is one of the nation’s largest credit unions with a reputation for being financially sound, focused on our members and partners, and growth-oriented. At FPCU, our partners work together in a fast paced, positive work environment with a common vision of “Building Lifetime Financial Partnerships.”
We are looking for a Bankruptcy Specialist with a proven track record of success to join our collections team here at the corporate office in Downey, As a Bankruptcy Specialist you will ensure the credit union is meeting all compliance requirements regarding bankruptcy while working with our members to help resolve their accounts and provide opportunities for additional services. Primary duties of this unique opportunity are as follows.
- Ensures the credit union is meeting any compliance requirements regarding bankruptcy, repossession, credit reporting
and other legal status.
- Handles bankruptcy calls.
- Prepare, follow up and file reaffirmation agreements and proof of claims.
- Reviews and recommend accounts for nondischargeable complaints, relief from stay, objection to the plan and objection to motion to avoid lien.
- Negotiate loan terms or vehicle value with Members or attorney.
- Prepare and assist in making voluntary repayment plans for bankruptcy account.
- Review trustee payments for accuracy.
- Maintains system and database tracking records to monitor bankruptcy accounts including assigning for repossession.
- Make court appearances as needed.
- Support different business unit in regarding to bankruptcy questions or issues.
- Respond to escalation requests within 24 hours of receipt
- Performs other related duties as assigned or requested.
- Minimum of three year collections, bankruptcy related experience
- At least five year of telephone customer contact experience
- High school diploma or GED, Bachelors preferred.
- Ability to work in a structured environment
- Ability to multi-task
- Familiarity MS Office products of Word, Excel, and Outlook
- Knowledge of Fair Debt Collection Protection Act required
- Excellent written and verbal communication skills
- Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs.
- Ability to work independently as well as part of a team and focus on results; adaptable and flexible
- Strong negotiation skills
- Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results
- Ability to learn rules, regulations, laws pertaining to collections and bankruptcy
- Ability to structure a deal that serves the best interest of the organization and member.